Shipping Policy

Cold Shipments

At Lyvecap, we understand the importance of ensuring that our temperature sensitive probiotics arrive in optimal condition. To maintain product freshness and quality, we take special care in shipping these items using cold packaging and expedited shipping methods.

Once your order is processed, typically within 1-2 business days, we carefully pack your items in insulated containers with ice packs or other appropriate cold storage materials. This helps to maintain the desired temperature during transit and ensures that your items arrive in excellent condition.

We work with trusted shipping carriers who specialize in cold shipping to ensure the shortest possible delivery time. While we strive to deliver your package within 1-2 business days after order processing, please note that actual delivery times may vary depending on your location and the shipping carrier's performance.

International Shipment

We  offer international shipping to select countries, allowing customers from around the world to enjoy our products. Here are some important details regarding international shipments:

Shipping Options:

We provide various shipping options for international orders, which will be displayed during the checkout process. Please note that the available shipping methods and estimated delivery times may vary depending on your location and the shipping carrier's services.

Customs Duties and Taxes:

International shipments may be subject to customs duties, taxes, and additional fees imposed by the destination country's customs authorities. These charges are the responsibility of the recipient and are not included in the purchase price or shipping fees paid to Lyvecap. We recommend contacting your local customs office to understand the applicable duties and taxes before placing an international order.

Delivery Time and Tracking:

International delivery times may vary depending on the destination country, customs clearance procedures, and other factors beyond our control. While we strive to provide estimated delivery times during the checkout process, please note that unforeseen delays may occur. Once your order is shipped, we will provide you with a tracking number, enabling you to monitor the progress of your shipment on the respective carrier's website.

Shipping Restrictions:

Some countries may have restrictions or prohibitions on specific products or ingredients. It is essential to review your local customs regulations before placing an international order. If we encounter any restrictions while processing your order, we will notify you promptly and work with you to find a suitable solution.

Address Accuracy:

To ensure successful delivery, please provide an accurate and complete shipping address when placing your international order. Lyvecap is not responsible for any delays or failed deliveries resulting from incorrect or incomplete addresses provided by the customer. Please double-check your shipping information to avoid any potential issues.

Please note that international shipping policies and fees are subject to change based on evolving regulations and carrier requirements. For the most up-to-date information, we recommend referring to the latest version of our shipping policy on our website or contacting our customer support team.

If you have any questions or require further assistance regarding international shipments, customs duties, or any other related inquiries, our dedicated customer support team is available to help. We strive to make your international shopping experience with Lyvecap as seamless as possible.

Address Change for Recurring Orders:

For customers with recurring orders, we understand that sometimes you may need to change your shipping address. To provide a seamless experience, we offer the option to manage your shipping address directly in your account.

If you need to change your shipping address for your upcoming recurring order, please make sure to update it in your account at least 3 days prior to the scheduled shipment date. This allows us sufficient time to process the change and ensure that your order is shipped to the correct address.

Please note that if you fail to change your shipping address in time, we may not be able to make any modifications to the address. Therefore, it is important to update your shipping information in your account well in advance to avoid any delivery issues.

We recommend regularly reviewing your account details and ensuring that your shipping address is up to date to avoid any inconvenience.

If you encounter any difficulties or have questions regarding changing your shipping address or any other shipping-related inquiries, please reach out to our customer support team. We are here to assist you and make your experience with Lyvecap as smooth as possible.

Please note that this policy is subject to change without prior notice.

Last Updated:9/17/23